What is QualityPro?    How do I Apply?    QualityPro Qualifications   
Testing Requirements    QualityPro Marketing    QualityPro Members Only   
Business Operations
Employment Application Requirements
Employment Interviews
Reference Checking
Criminal Background Check
Motor Vehicle Records Check
Drug-Free Workplace
Insurance/Self-Insurance Responsibilities
Company Vehicle Practices
Professional Appearance Practices
Safety Practices

Environmental Stewardship
IPM Practices
Pesticide Handling Practices
Consumer Relations
Advertising Practices
Termite Warranty Practices
Service Agreements/Warranties

Sales/Technician Training
Sales/Technician Training Practices

Testing Requirements
States in Which Certified Service Technicians
Do Not Need to take the QP Exam

States without a service technician exam
States Where Certified Salespeople Do Not Have to Take the QualityPro Exam
States that don't require salespeople to take an exam

QualityPro Qualifications

QUALIFICATION 1:1 - BUSINESS OPERATIONS                 Return To Top
NPMA QualityPro Hiring Practices

Application for Employment Requirements

A QualityPro Employer (also referred to as the "employer(s)" or the "company") must adhere to the following with regard to all prospective employees:

  1. All candidates must complete a comprehensive employment application that, among other pre-employment information, includes:

    • The individual's full name, address, and phone number.

    • A minimum 15-year job history (In those cases where the prospective employee has been in the workforce for less than 15 years, the job history should begin with his/her first full-time employment.) detailing the names, addresses, and phone numbers of all previous employers; the dates of employment (months and years), position title, duties, supervisor's name, and rate of pay (including any commissions) for each employer; and the reasons for leaving each employer.

    • An explanation for any employment gaps.

    • Questions pertaining to driving history including, but not limited to:
      • A question inquiring if the candidate has a valid drivers' license.
      • The issuing state of the valid drivers' license.
      • A question inquiring if the candidate has received any moving violations in the previous five years.
      • The specific dates, locations, and details of any moving violations in the previous five years.

    • Questions pertaining to prior criminal history including, but not limited to:
      • A question inquiring if the candidate has ever been convicted of or has ever received a sentence for a crime other than a minor traffic violation, worded in accordance with any applicable state regulation. (Some states have specific regulations)
      • The specific dates, locations, and details of any convictions or sentences.
      • A disclaimer stating, "A conviction is not necessarily an automatic bar to employment," or some other similar verbiage as required by any applicable state regulation.

    • A signed and dated acknowledgment by the candidate that the information provided in the application is true, complete, and accurate, and any omissions or false statements or information may result in a refusal to hire or termination of employment.

  2. A resume is not an acceptable substitute for an employment application, but may be submitted in addition to the employment application.

  3. The application for employment must be completed prior to the interview.

  4. The application must be completed in its entirety. Employers may not accept incomplete applications or applications with unanswered questions.

A model Employment Application will be included in your QualityPro Resource Manual. Access to a drug testing affinity program will be included in your QualityPro Resource Manual.


QUALIFICATION 1:2 - BUSINESS OPERATIONS                 Return To Top
NPMA QualityPro Hiring Practices

Employment Interview Requirements

A QualityPro Employer must adhere to the following with regard to all prospective employees:

  1. After a candidate who is applying for a position has completed an employment application (per QualityPro Practices noted above), if the employer representative determines that the individual is "initially qualified," he/she must conduct a face-to-face interview with the candidate. During the interview, at a minimum, the employer representative should discuss the following:
    • Previous work experience.
    • Explanations for any gaps.
    • Reasons for leaving prior positions.
    • Inconsistencies in the information provided on the application, during the interview, or on other pre-employment forms.
    • Details of any convictions noted on the application.
    • Details of any moving violations noted on the application.
    • Other relevant, lawful, and job-related questions or information.

QUALIFICATION 1:3 - BUSINESS OPERATIONS                 Return To Top
NPMA QualityPro Hiring Practices

Reference Checking Requirements

A QualityPro Employer must adhere to the following with regard to all prospective employees:

  1. QualityPro Employers must make a reasonable effort to contact previous employers to confirm dates of employment and position titles. All reference information must be documented.
  2. Candidates should sign a release authorizing prior employers to provide reference checks. This form can be used if the prior employer requests a copy of the release.
  3. When possible, reference checks should be completed prior to employment. If the individual who applies for a position is currently working and the candidate objects to contacting the current employer, reference checks from that employer should be conducted after the individual gives notice of his/her departure.
  4. Employers must document their efforts to obtain reference information, even if prior employers refuse to provide any information. In this case, the date and time of contact, the phone number, and the name of the individual who refused to provide the information must be documented.
  5. If a prior employer does not return the first phone call after leaving a message, the QualityPro Employer should attempt a second call and leave a message. If the second phone call is not returned, both attempts should be documented as noted above.
  6. Personal or professional general letters of reference should not be substituted for telephone reference checks of previous employers.

A model Reference Check Form will be included in your QualityPro Resource Manual.


QUALIFICATION 1:4 - BUSINESS OPERATIONS                 Return To Top
NPMA QualityPro Hiring Practices

Criminal Background Check Requirements

Revised QualityPro Background Check Requirements PDF

QUALIFICATION 1:5 - BUSINESS OPERATIONS                 Return To Top
NPMA QualityPro Hiring Practices

Motor Vehicle Records (MVR) Check Requirements

A QualityPro Employer must adhere to the following with regard to all current employees and prospective employees who have been offered a position that involves driving for company business:

  1. Employers must obtain a Motor Vehicle Record (MVR) on all current and prospective employees who drive a company vehicle or who drive a vehicle for company business.
  2. MVRs must be obtained from the state where the prospective or current employee is currently licensed to drive.
  3. Employers may not allow a newly hired employee to drive a company vehicle or to drive while on company business prior to obtaining the MVR.
  4. Employers should adhere to any specific insurance requirements pertaining to driving records and eligibility for employees who drive while on company business or who drive a company vehicle.

A model Safe Driving Video will be included in your QualityPro Resource Manual.


QUALIFICATION 1:6 - BUSINESS OPERATIONS                 Return To Top
NPMA QualityPro Hiring Practices

Drug-Free Workplace Requirements

A QualityPro Companies must adhere to the following with regard to all current and prospective employees, except for the testing provision, which applies to prospective employees only:

  1. Employers must adopt, implement, and enforce a written drug-free workplace policy that includes:
    • A statement that it is the company's intent to provide a drug-free, healthful, safe, and secure work environment.
    • Consistent with applicable state and federal regulations, QualityPro Companies must conduct pre-employment drug testing for all employees.
    • A statement prohibiting the unlawful manufacture, distribution, dispensing, sale, possession, or use of illegal drugs, or controlled substances; or the unauthorized use of alcohol on company premises, while on company business, or while driving a company vehicle.
    • A statement requiring employees to immediately notify management if they are arrested or convicted of any drug or alcohol-related offense. (Employers should seek professional advice to determine how best to handle a report of this nature.)
    • A statement that any illegal substances found will be confiscated and turned over to the appropriate law enforcement agency and may result in criminal prosecution.
    • A statement specifying the consequences of violating the drug-free workplace policy, including, but not limited to the following: Employees with the presence of drugs or alcohol in their system that, in the company's opinion, impairs judgment, performance, or behavior while on company business will be subject to corrective measures up to and including termination.
    • A statement requiring employees to notify management of the use of any prescribed medication that may impair the employee's judgment, driving ability, performance, or behavior.
    • If pre- or post-employment testing will be conducted, a statement outlining the conditions under which testing will occur and the consequences of a positive test.
    • A statement requiring employees to report to management any suspected job-related drug or alcohol abuse by any co-worker or manager.
  2. Employers must comply with any applicable state or federal drug-free workplace provisions including, but not limited to, those related to restricting or requiring testing, employee notification, the use of a medical review officer, counseling or employee assistance program (EAP) requirements, drug-free awareness training, confidentiality of test results, or the requirement to make a reasonable accommodation for rehabilitation.
  3. If an employer is covered by the Americans With Disabilities Act (ADA) and/or another state regulation related to disabilities, it must comply with the applicable provisions as they relate to drug and alcohol testing, reasonable accommodations, and pre-employment inquiries.

A model Drug-Free Workplace Policy will be included in your QualityPro Resource Manual.


QUALIFICATION 1:7 - BUSINESS OPERATIONS                 Return To Top
NPMA QualityPro Financial Responsibility Practices

Insurance/Self-Insurance Responsibilities

A QualityPro Employer must adhere to the following (Note: If state requirement(s) exceed these requirements, then the state requirement(s) must be met.):

  1. Employers must have in place the following provisions for general liability coverage:
    • Minimum of $1,000,000 liability (combined single limit) including the following "occurrence" or "claims made with tail" coverage for bodily injury and property damage, or the equivalent in reserves for those companies who are self-insured:
      • Pollution
      • Contamination
      • Care, Custody, Control
      • Completed Acts
      • Transportation
      • Products Liability, if applicable
      • Errors & Omissions, if inspections are performed ($100,000 per occurrence minimum)
    • Employers must have in place the following provisions for auto coverage:
      • Minimum of $1,000,000 combined single limit for bodily injury and property damage, or the equivalent for those companies that are self-insured.
      • Other state required coverages such as Uninsured Motorist must be in place.
    • Employers must have in place a minimum of $500,000 Workers' Compensation coverage or its equivalent (i.e., "Employer's Liability" coverage).

QUALIFICATION 1:8 - BUSINESS OPERATIONS                 Return To Top
NPMA QualityPro Company Service Vehicle Practices

Dedicated Service Vehicle Practices

A QualityPro Employer must adhere to the following:

  1. Employers must ensure that company dedicated service vehicles are:
    • Marked in accordance with state law
    • Unless specifically requested by the customer, all dedicated service vehicles must be clearly marked with the company's name and must be consistent with state law.
    • Clean and well-maintained
  2. Employers must implement and enforce a vehicle maintenance policy.

A model Service Vehicle Maintenance/Appearance Policy will be included in your QualityPro Resource Manual.


QUALIFICATION 1:9 - BUSINESS OPERATIONS                 Return To Top
NPMA QualityPro Professional Appearance Practices

Dress Practices for Sales/Service Technicians in the Public Eye

A QualityPro Sales/Service Technician must adhere to the following:

  1. Sales/Service Technicians must adopt and enforce a policy related to professional dress and appearance Practices for employees who are in the public eye including, but not limited to:
    • Requirements for clean, laundered, professional clothing that meet all personal protective (safety) practices and clearly identifies the company name.

A model Dress Practices Policy will be included in your QualityPro Resource Manual.


QUALIFICATION 1:10 - BUSINESS OPERATIONS                 Return To Top
NPMA QualityPro Safety Practices

Job-Related Safety Practices

A QualityPro Company must adhere to the following:

  1. Employers must adopt and enforce written policies related to job-related safety for all employees including, but not limited to:
    • Federal Occupational Safety and Health Act requirements
    • Occupational-specific state requirements
    • Safe handling of pesticides, as outlined in Qualification 2:2
    • Driving (refer to QualityPro Safe Driving Video)
    • Equipment use
    • Emergency response
    • Industry-specific health threats

A discussion of job-related safety practices will be included in your QualityPro Resource Manual.


QUALIFICATION 2:1 - ENVIRONMENTAL STEWARDSHIP                 Return To Top
NPMA QualityPro IPM Practices

A QualityPro Company must adhere to the following:

  1. The company must provide integrated pest management (IPM) services to its customers that include the following components:
    • Inspection
    • Identification of pests
    • Establishment of threshold levels for pest activity
    • Employment of appropriate control and/or management measures
    • Evaluation of effectiveness of the control and/or management measures
  2. All Technicians must be trained in accordance with the proper application of these techniques.
  3. The company must provide consumers with an IPM information sheet that communicates its commitment to environmental stewardship.

A model IPM information sheet for consumers will be included in your QualityPro Resource Manual.


QUALIFICATION 2:2 - ENVIRONMENTAL STEWARDSHIP                 Return To Top
NPMA QualityPro Pesticide Handling Practices

A QualityPro Company must adhere to the following:

  1. The company must store its products:
    • In a locked and properly ventilated area
    • In properly labeled original containers
    • Away from the general public
    • In accordance with state or federal regulations
  2. The company must dispose of its unused products in accordance with state and federal laws and/or acceptable recycling provisions.
  3. The company must transport its products in compliance with label requirements and state and federal regulations.
    • Vehicles and storage areas must be locked when they are unattended.
    • Vehicles must have appropriate first-aid materials, a fire extinguisher, adequate spill control kit, an emergency response procedures, and copies of product labels, consumer information sheets, and material safety data sheets (MSDS).
    • No volatile chemicals may be stored in the drivers' compartment.

QUALIFICATION 3:1 - CONSUMER RELATIONS                 Return To Top
NPMA QualityPro Advertising Practices

Advertising Practices

A QualityPro Company, in its advertising (written, pictured, or spoken communication with the general public, customers, or potential customers designed to promote the sale of pest management services or products) may not:

  1. Make false, misleading, or unsubstantiated claims
  2. State that the pesticides they use are absolutely safe
  3. State that the pesticides that they use are registered or approved by the federal and state governments
  4. Use images or convey an impression that contradicts pesticide label directions
  5. Use misleading terminology that is not universally understood or defined for the industry to describe pesticides or services, such as "natural," "organic," "non-toxic," or "safe."
  6. To the extent that a state government permits the use of language forbidden herein, that language will be permissible.

A comprehensive discussion of this topic will be included in your QualityPro Resource Manual.


QUALIFICATION 3:2 - CONSUMER RELATIONS                 Return To Top
NPMA QualityPro Termite Warranty Practices

Warranty/Service Agreement Communication Practices

A QualityPro Company that offers termite warranties/service agreement to customers must adhere to the following unless state requirements supersede:

  1. The company must state the scope of the warranty/service agreement in bold letters on the first page of the contract.
    • The statement must clearly state if the warranty covers repairs, retreatment, or both. Conversely if the warranty specifically excludes such coverage the statement must clearly state that as well.
  2. The company must clearly define if the contract is transferable to a new owner of the property and, if it is, the specific terms of the transfer.
  3. Effective date and expiration date

A sample Termite Warranty will be included in your QualityPro Resource Manual.


QUALIFICATION 3:3 - CONSUMER RELATIONS                 Return To Top
NPMA QualityPro Service Agreements/Warranties

Communication Practices

A QualityPro Company must adhere to the following:

  1. The company must perform in accordance with the terms of its Service Agreements/Warranties.
  2. A company that has an inspection clause must adopt a policy that outlines the procedures for contacting the customer, arranging the inspection and notification.

Consumer Communication Guidelines will be included in your QualityPro Resource Manual.


QUALIFICATION 4:1 - SALES/TECHNICIAN TRAINING                 Return To Top
NPMA QualityPro Sales/Technician Training Practices

A QualityPro Company must adhere to the following with regard to current and prospective Sales/Technicians:

  1. In states without required Sales/Technician testing requirements, the company must ensure that 100% of its Sales/Technicians have taken and passed the QualityPro Technician Examination within six months of application for the QualityPro Program.
    • Newly hired Sales/Technicians must take the examination within 6 months of their date of hire.
    • If a Sales/Technician has taken and passed the QualityPro examination, credit for the examination is transferable between employers.
  2. In states with required examinations for Sales/Technicians, the company must ensure that all Technicians are in compliance with state requirements.
  3. If, for state certification or licensing, an individual passes a state examination which QualityPro deems adequate to meet QualityPro standards, he or she is exempt from taking the QualityPro Technician Examination.
  4. For Quality Pro Companies that wish to become "QualityPro School IPM," all Sales/Technicians who service school accounts must take and pass an additional examination.

TESTING REQUIREMENTS
States in Which Certified Service Technicians
Do Not Need to take the QP Exam                Return To Top

  • Arizona
  • California
  • Connecticut
  • Delaware (limited to termite technicians)
  • Georgia
  • Iowa
  • Idaho
  • Illinois
  • Indiana
  • Kentucky
  • Louisiana
  • Massachusetts
  • Maine
  • Michigan
  • Minnesota
  • Montana
  • Nebraska
  • New Hampshire
  • New Jersey (limited to termite technicians)
  • New Mexico
  • Nevada
  • New York
  • Ohio
  • Oregon
  • Oklahoma
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Vermont
  • Washington
  • Wisconsin

 


TESTING REQUIREMENTS
States without a service technician exam                Return To Top

  • Arkansas
  • Colorado
  • District of Columbia
  • Florida
  • Hawaii
  • Kansas
  • Maryland
  • Missouri
  • Mississippi
  • North Carolina
  • North Dakota
  • Pennsylvania
  • West Virginia
  • Wyoming


TESTING REQUIREMENTS
States Where Certified Salespeople Do Not Have to Take the QualityPro Exam                Return To Top

  • California
  • Georgia
  • Hawaii
  • Indiana (if making pesticide use recommendations and treatment specifications)
  • Tennessee
  • South Carolina
  • Washington


TESTING REQUIREMENTS
States that don't require salespeople to take an exam                Return To Top

  • Colorado
  • Maine
  • New Hampshire
  • Maryland
  • New Mexico
  • Ohio


Note: In the case of a valued employee who is employed prior to the company receiving the QualityPro designation, and who fails the examination, the employer has the option to sign a statement vouching for the employee's technical competence. The number of employees exempted under this provision may never exceed 10% of the sales/service technician employee base or one employee, whichever is greater. This exception does not apply to employees who are hired after a company earns the QualityPro designation. If a new employee does not pass these training requirements, they must be accompanied in the field by a qualified employee until such time as they meet these requirements.